Refund Returns
Overview
We want you to be satisfied with your purchase. Because our products include ceramic, porcelain, glass, clay, and other fragile tea-related items, we have established the following return and refund policy to provide clear and fair guidelines for both our customers and our business.
Our return policy lasts 30 days from the date your order is delivered. If 30 days have passed since delivery, we generally cannot offer a refund or exchange, except where otherwise required by applicable law.
To be eligible for a return, the item must meet all of the following conditions:
- The item must be unused and in the same condition in which you received it.
- The item must not have been washed, used for brewing tea, or otherwise used.
- The item must be free from stains, odors, scratches, chips, cracks, or other signs of use.
- The item must include all original accessories and components.
- The item must be returned in its original packaging whenever reasonably possible.
- You must provide proof of purchase or your order information.
We reserve the right to inspect returned merchandise before approving a refund or exchange.
Fragile Items and Shipping Damage
Many of our products are fragile items, including but not limited to ceramic teapots, porcelain teapots, clay teapots, glass teapots, cups, tea sets, and other breakable tea accessories.
We take reasonable care to package fragile products securely before shipment. However, damage may occasionally occur during transportation.
Please Inspect Your Package Upon Delivery
We strongly recommend that you inspect your package as soon as possible after delivery.
If your item arrives broken, cracked, chipped, shattered, or otherwise damaged, please contact us within 48 hours of delivery.
To help us evaluate a shipping damage claim, please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the product from multiple angles
- Clear photos of the original packaging
- Photos of the shipping box, including any visible dents, holes, crushing, or other damage
- A photo of the shipping label
- A short video, if reasonably available, showing the condition of the item and packaging
Please keep the damaged product, packaging materials, and shipping box until we have completed our review. We may need this information for documentation or to support a claim with the shipping carrier.
After reviewing the information, we will determine whether the damage appears to have occurred during transit or whether another cause may have contributed to the damage.
If we determine that an item was damaged during shipment, we may, at our discretion and subject to product availability, provide:
- A replacement of the damaged item;
- A refund for the affected item; or
- Another reasonable resolution.
For approved shipping-damage claims, we will provide further instructions regarding the damaged merchandise. Please do not automatically ship a damaged item back to us unless we specifically instruct you to do so.
Damage Caused After Delivery
Because our products are fragile, we cannot accept responsibility for damage that occurs after delivery due to improper handling, accidental drops, impacts, misuse, or other circumstances outside our control.
Returns, refunds, or exchanges generally will not be approved for damage caused by:
- Dropping or impacting the product
- Improper handling
- Improper packaging or storage after delivery
- Using the product for a purpose for which it was not designed
- Excessive heat or thermal shock
- Sudden temperature changes that cause cracking or breakage
- Improper cleaning or washing
- Using abrasive cleaning materials
- Unauthorized modifications or repairs
- Normal wear and tear
- Accidental damage occurring after delivery
- Damage caused by pets, children, or other third parties
- Any other damage occurring after the product was delivered in good condition
For example, ceramic, porcelain, glass, and clay products may crack or break when exposed to sudden temperature changes. Such damage occurring after delivery is generally considered accidental or handling-related damage and is not considered a manufacturing defect.
Manufacturing Defects
If you believe your item has a manufacturing defect, please contact us within 30 days of delivery.
Manufacturing defects may include, depending on the product:
- Structural defects that prevent the product from functioning as intended
- Significant defects in workmanship
- A component that was incorrectly manufactured or assembled
- Other material or workmanship issues that existed when the product was delivered
Minor variations in color, texture, shape, glaze, finish, or appearance may occur with handmade, ceramic, porcelain, clay, or artisan products. Such variations are not necessarily considered defects and may be part of the natural characteristics of the product.
We will review each defect claim individually. Photos or videos may be requested to help us determine whether the issue is a manufacturing defect.
If a product is confirmed to have a manufacturing defect, we may provide a replacement or refund, depending on the circumstances and availability of the product.
Returns for Change of Mind
If you simply change your mind about your purchase, ordered the wrong item, selected the wrong size or style, or no longer want the product, you may request a return within 30 days of delivery, provided that the item meets all return conditions.
For these returns:
- The item must be unused and in resalable condition.
- The item must be securely packaged.
- The item should be returned with its original packaging and accessories.
- The customer is responsible for the return shipping cost.
- Original shipping charges are generally non-refundable.
- We are not responsible for damage or loss that occurs during a customer-arranged return shipment.
Because our products are fragile, customers are strongly encouraged to use appropriate protective packaging and a shipping service with tracking and insurance when returning an item.
Items That Are Not Eligible for Return
The following items generally cannot be returned:
- Items that have been used
- Items that have been washed or cleaned after delivery
- Items showing signs of use
- Items that are cracked, chipped, scratched, broken, stained, or otherwise damaged after delivery
- Items missing components or accessories
- Items that have been modified or repaired without our authorization
- Items returned without sufficient protective packaging
- Items returned more than 30 days after delivery
- Items that are damaged during the customer’s return shipment due to inadequate packaging
We may decline a return or provide a partial refund if a returned item does not meet the conditions described in this policy.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.
Return Authorization
Please contact us before sending any product back.
To request a return, please contact us at:
Please include:
- Your order number
- The name used for the order
- The item you would like to return
- The reason for the return
- Photos of the item, when appropriate
We will review your request and provide return instructions if your request is eligible.
Do not send merchandise to our address before receiving return instructions from us.
Unauthorized returns may experience delays in processing.
Refunds
Once your returned item is received, we will inspect the merchandise to determine whether it meets the requirements of this policy.
After inspection, we will notify you by email whether your refund has been approved or denied.
If your refund is approved, the refund will generally be issued to the original payment method used to place the order.
Please allow additional processing time for your bank, credit card issuer, PayPal, or other payment provider to post the refund to your account.
The amount of the refund may depend on the reason for the return and the condition of the returned merchandise.
For example:
- Approved returns due to a customer change of mind generally receive a refund for the eligible merchandise, excluding non-refundable shipping costs where applicable.
- Approved returns caused by our error may qualify for reimbursement of applicable shipping costs.
- Confirmed shipping damage or manufacturing defects may qualify for a full refund or replacement, subject to our review.
- Items returned in an unacceptable condition may be eligible only for a partial refund or may be rejected.
Late or Missing Refunds
If you have been approved for a refund but have not received it, please first check your bank account or payment account again.
If the refund still does not appear, contact your credit card company or payment provider, as it may take additional time for the transaction to be processed and posted.
You may also contact your bank regarding any pending processing time.
If you have completed these steps and still have not received your refund, please contact us at:
Please include your order number and the approximate date on which you were notified that your refund was issued.
Exchanges
We may replace an item if it arrives damaged during shipping or if the item is confirmed to have a manufacturing defect.
If you need an exchange, please contact us at:
Please provide your order number and photographs or videos showing the issue.
Replacement items are subject to availability.
If the original item is no longer available, we may provide a refund or another reasonable resolution.
For returns based solely on a change of mind, exchanges are generally handled as a return and a new purchase.
Return Shipping
For approved returns that are not caused by our error or a confirmed product defect, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If the return is due to:
- An incorrect item sent by us;
- A confirmed manufacturing defect; or
- Damage that occurred during shipping,
we may provide a prepaid return label or reimburse reasonable return shipping costs, depending on the circumstances.
Any return shipping reimbursement must be approved by us in advance.
Packaging for Fragile Returns
Because our products are fragile, customers returning an item are responsible for packaging it carefully enough to withstand normal transportation.
We recommend using the original packaging and protective materials whenever possible.
If the original packaging is unavailable, the item should be wrapped and protected with sufficient cushioning material and placed in a sturdy shipping box.
We are not responsible for damage that occurs during a customer-arranged return shipment as a result of inadequate packaging.
We strongly recommend using a shipping service that provides tracking and, where appropriate, shipping insurance.
Damaged Return Shipments
If an item is approved for return but is damaged during its shipment back to us, we may request photographs, shipping documentation, or other information to determine what happened.
The customer remains responsible for properly packaging the item until it is delivered to us.
If the item is returned in a condition substantially different from the condition in which it was originally shipped to the customer, the refund may be reduced or denied, depending on the circumstances.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy after delivery.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your shipment, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the items received
- A photo of the shipping label and package when appropriate
After reviewing the issue, we will work with you to provide an appropriate resolution, which may include sending the correct item, sending a missing item, or issuing a refund where appropriate.
Refused or Unclaimed Packages
If a package is refused, abandoned, or remains unclaimed by the customer and is returned to us, the order may be treated as a customer-initiated return.
Any refund may be reduced by applicable shipping, return-to-sender, or other costs incurred by us, where permitted by applicable law.
International Orders
For customers outside the United States, additional customs duties, taxes, import fees, or other charges may apply.
Such charges are generally the responsibility of the customer unless otherwise stated at checkout.
International returns may require additional processing time, and the customer may be responsible for applicable return shipping, customs, duties, or other costs associated with returning the product.
Our Right to Review Returns
We reserve the right to inspect all returned merchandise before issuing a refund or approving an exchange.
We may refuse a return, reduce a refund, or offer another resolution when the returned merchandise does not meet the requirements of this policy.
This policy does not affect any rights you may have under applicable federal, state, or local consumer protection laws.
Contact Us
If you have any questions about our refund, return, exchange, or damaged-item policy, please contact us before sending an item back.
Email: {1000k2001k@gmail.com}
Return Address:
1500 N GRANT ST STE R
DENVER CO 80203
US
Please contact us first to obtain return instructions before mailing any merchandise to this address.