Shipping Policy

Last Updated: September 01, 2026

We are committed to providing a reliable and convenient shipping experience for every order. Because many of our products are fragile tea-related items, including ceramic, porcelain, clay, and glass teapots and tea sets, we take additional care when preparing orders for shipment.

Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.

Business days are Monday through Friday, excluding applicable holidays.

During periods of high order volume, promotional events, holidays, or circumstances outside our reasonable control, order processing may take longer.

If there is a significant delay in processing your order, we may contact you using the email address or other contact information provided with your order.

2. Shipping Destinations

We currently ship products to selected destinations, including locations within the United States.

Shipping availability may vary depending on the product, destination, carrier service, and other logistical considerations.

If a shipping destination is unavailable at checkout, we may not be able to fulfill the order to that location.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be displayed during checkout when available.

Delivery estimates are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary because of:

  • Shipping carrier delays
  • Weather conditions
  • Natural disasters
  • Holidays
  • High shipping volume
  • Customs processing
  • Incorrect or incomplete address information
  • Transportation disruptions
  • Other circumstances outside our reasonable control

Once an order has been handed over to the shipping carrier, delivery is generally controlled by the carrier.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout based on factors such as:

  • Destination
  • Package size
  • Package weight
  • Shipping method
  • Number of items
  • Applicable promotions

Unless otherwise stated, shipping charges are the responsibility of the customer.

Any free-shipping promotion is subject to the terms and conditions displayed at the time of purchase.

5. Tracking Information

When tracking is available, we may provide a tracking number by email or through your customer account.

Tracking information may take some time to become active after the carrier receives the package.

Once tracking information indicates that a package has been delivered, we generally consider the order delivered unless there is evidence of a shipping or delivery issue.

If you believe your package has been incorrectly marked as delivered, please contact us as soon as possible.

6. Fragile Products

Many of our products are fragile and include:

  • Ceramic teapots
  • Porcelain teapots
  • Clay teapots
  • Glass teapots
  • Tea cups
  • Tea sets
  • Ceramic accessories
  • Other breakable tea products

We use reasonable protective packaging intended to reduce the risk of damage during transportation.

However, no packaging method can completely eliminate the possibility of damage when fragile merchandise is transported.

7. Shipping Damage

Please inspect your package and its contents as soon as possible after delivery.

If your item arrives broken, cracked, chipped, shattered, or otherwise damaged, please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos showing the product from multiple angles
  • Photos of the original packaging
  • Photos of the outside shipping box
  • Photos of any visible damage to the shipping box
  • A photo of the shipping label
  • A video showing the damaged item, when reasonably available

Please keep the damaged product, shipping box, packaging materials, and labels until we have completed our review.

We may need these materials to investigate the damage and, where applicable, submit a claim to the shipping carrier.

Important

Please do not dispose of the damaged item or packaging before receiving instructions from us.

If we determine that the product was damaged during transportation, we may provide a replacement, refund, or another appropriate resolution, subject to product availability and the circumstances of the claim.

8. Damage After Delivery

We are not responsible for damage that occurs after delivery due to improper handling, accidental drops, misuse, improper storage, or other circumstances outside our control.

Examples include:

  • Dropping the product
  • Impact damage
  • Improper handling
  • Improper cleaning
  • Use of abrasive cleaning materials
  • Improper storage
  • Unauthorized modifications or repairs
  • Excessive heat
  • Sudden temperature changes
  • Thermal shock
  • Normal wear and tear
  • Accidental damage after delivery

Ceramic, porcelain, glass, and clay products may be particularly sensitive to sudden temperature changes. For example, exposing a cold ceramic or glass product to sudden extreme heat may cause cracking or breakage.

Customers are responsible for following reasonable care and handling instructions for fragile products.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply to resend the order.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you regarding available options.

Additional shipping charges may be required before the package is resent.

10. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately at:

{jackma20050201@gmail.com}

We will make reasonable efforts to accommodate address-change requests received before the order is processed or shipped.

Once an order has been shipped, we may be unable to change the delivery address.

Any additional fees charged by the shipping carrier for an address correction, package rerouting, or redelivery may be the responsibility of the customer.

11. Delayed Packages

Shipping delays may occur for reasons outside our control.

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information has not changed for an extended period or indicates an unusual delivery problem, please contact us and we will make reasonable efforts to assist you.

We cannot guarantee a specific delivery date unless a specific guaranteed delivery service has been expressly purchased and confirmed.

12. Lost Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding areas.
  2. Check with household members, neighbors, building management, or other persons who may have accepted the package.
  3. Contact the shipping carrier directly.
  4. Contact us if the package still cannot be located.

We may assist with an investigation or carrier claim where appropriate.

For packages that are confirmed to have been lost in transit, we may provide a replacement or refund depending on the circumstances and the result of the carrier investigation.

13. Refused or Unclaimed Packages

If you refuse delivery or fail to claim a package and it is returned to us, the order may be treated as a customer-initiated return.

Applicable shipping, return-to-sender, or other costs may be deducted from any refund where permitted by applicable law.

If you would like the package to be shipped again, additional shipping charges may apply.

14. International Shipping

For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

These charges are generally not included in the product price or standard shipping charge unless explicitly stated at checkout.

Customs authorities may delay an international shipment for inspection or processing.

We are not responsible for delays caused by customs authorities.

Customers are responsible for ensuring that imported products are permitted under the laws and regulations of their destination country.

15. Customs and Import Restrictions

If an international shipment is refused, abandoned, confiscated, or returned because the product cannot be imported into the destination country, any applicable return shipping charges, customs fees, duties, taxes, or other costs may be the responsibility of the customer.

Where permitted by applicable law, such costs may be deducted from any refund.

16. Multiple Items in One Order

Depending on inventory availability, shipping arrangements, and logistics, items from the same order may occasionally be shipped separately.

If an order is shipped in multiple packages, tracking information may be provided separately for each package when available.

17. Shipping Promotions

Promotional shipping offers, including free shipping, minimum-order shipping promotions, or discounted shipping, are subject to the terms displayed at the time of purchase.

Promotional shipping offers may not be combined with other offers unless expressly stated.

18. Contact Us

If you have questions regarding shipping, delivery, tracking, damaged packages, or other shipping-related matters, please contact us at:

Email: {1000k2001k@gmail.com}

Business Address:

1500 N GRANT ST STE R
DENVER CO 80203
US

For damaged items, please contact us before returning or disposing of the product or packaging.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping services, carriers, business practices, or applicable legal requirements.

The “Last Updated” date at the top of this policy indicates when the policy was most recently updated.