Terms of Service

Last Updated: September 01, 2026

1. Overview

These Terms of Service (“Terms”) govern your access to and use of our website, including the purchase of products and services offered through our online store.

By accessing or using our website, placing an order, creating an account, or purchasing products from us, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Refund and Returns Policy.

If you do not agree with these Terms, please do not use our website or place an order.

We reserve the right to update these Terms from time to time. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

2. Online Store

Our online store allows customers to browse and purchase tea-related products, including teapots, tea sets, cups, ceramic products, porcelain products, clay products, glass products, and related accessories.

We reserve the right to:

Refuse service to anyone where permitted by law
Limit quantities of products purchased
Limit sales to certain geographic regions
Cancel or refuse orders
Correct pricing or product information errors
Modify or discontinue products
Change product availability
Update product descriptions
Change prices or promotions

We may exercise these rights where reasonably necessary to protect our business, customers, payment systems, inventory, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colors, and other product information displayed on our website are accurate.

However, actual products may vary slightly from photographs or screen displays due to:

Lighting conditions
Photography
Monitor or device settings
Manufacturing processes
Natural material variations
Handcrafted production
Glazing differences
Color variations

For handmade or artisan products, minor variations in shape, texture, color, glaze, or finish may occur and are not necessarily considered defects.

4. Fragile Products

Many products sold through our website are fragile.

Customers are responsible for handling products carefully after delivery.

Ceramic, porcelain, glass, and clay products may break, crack, or become damaged if dropped, impacted, improperly handled, exposed to sudden temperature changes, or otherwise used improperly.

We are not responsible for damage caused after delivery by misuse, accidental damage, improper handling, improper cleaning, improper storage, or other circumstances outside our control.

Please review our Refund and Returns Policy and Shipping Policy for additional information regarding damaged products and shipping damage.

5. Prices and Product Availability

Prices displayed on our website are subject to change without notice.

We make reasonable efforts to maintain accurate pricing information. However, errors may occasionally occur.

If we discover an error in the price of an item you ordered, we may contact you before fulfilling the order.

Where permitted by applicable law, we may cancel an order resulting from an obvious pricing or product information error and provide a refund for any payment already made for that order.

Product availability is not guaranteed.

An item displayed as available may become unavailable before an order is processed.

If we cannot fulfill an order because an item is unavailable, we may cancel the affected portion of the order and refund the amount paid for that item.

6. Orders

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email does not necessarily mean that the order has been accepted or shipped.

We reserve the right to review and accept or reject an order for legitimate reasons, including:

Product availability
Pricing or listing errors
Payment authorization issues
Suspected fraud
Incorrect customer information
Shipping restrictions
Technical errors
Unusual or suspicious purchasing activity
Other legitimate business reasons

If we cancel an order after payment has been received, we will generally issue a refund to the original payment method.

7. Payment

Payment must be successfully authorized before an order can be processed.

We may offer payment methods such as credit cards, debit cards, PayPal, Stripe, Antom, or other payment services.

Payment processing may be handled by third-party payment providers.

By submitting payment information, you represent that you are authorized to use the payment method.

We are not responsible for delays or failures caused by third-party payment providers, banks, card issuers, or payment networks.

8. Fraud Prevention

We may use third-party services and internal procedures to identify and prevent fraudulent, unauthorized, or suspicious transactions.

If an order is flagged for review, we may request additional information reasonably necessary to verify the transaction.

We reserve the right to cancel transactions that we reasonably believe may involve fraud, unauthorized payment activity, abuse, or other unlawful conduct.

Any refund for a canceled transaction will generally be issued to the original payment method, subject to applicable law and payment-provider requirements.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, natural disasters, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

10. Returns and Refunds

Returns, refunds, replacements, and exchanges are governed by our Refund and Returns Policy.

By purchasing products through our website, you agree to follow the applicable return procedures.

Customers should contact us before sending merchandise back.

Unauthorized returns may result in delays or other complications in processing the return.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Refund and Returns Policy.

12. Customer Accounts

You may be able to create an account on our website.

You are responsible for:

Providing accurate account information
Maintaining the confidentiality of your login credentials
Maintaining the security of your account
Updating inaccurate information
All activity occurring through your account that results from your failure to protect your credentials

You agree not to use another person’s account without authorization.

We reserve the right to suspend or terminate an account where reasonably necessary to protect our website, customers, or business or to comply with applicable law.

13. Prohibited Uses

You agree not to use our website for unlawful or unauthorized purposes.

You may not:

Violate any applicable law or regulation
Attempt to gain unauthorized access to our website or systems
Introduce malicious code, viruses, or harmful software
Interfere with website security
Scrape or collect information through unauthorized automated means
Use the website to commit fraud
Submit false or misleading information
Attempt to interfere with another customer’s use of the website
Circumvent website security or access controls
Use the website to distribute spam or unauthorized advertising
Use our content for commercial purposes without permission

We reserve the right to restrict or terminate access where permitted by law if we reasonably believe these Terms have been violated.

14. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to us.

This includes, without limitation:

Website design
Logos
Brand names
Product photographs
Product descriptions
Graphics
Images
Text
Page layouts
Software
Website functionality
Other original content

These materials are protected by applicable intellectual property laws.

You may view and use website content for your personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

15. User Reviews and Submissions

If you submit a product review, comment, photograph, testimonial, or other content to our website, you represent that:

You have the right to submit the content;
The content does not violate another person’s rights;
The content is not unlawful, fraudulent, defamatory, or misleading;
The content does not contain malicious code; and
The content does not violate applicable law.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute the content in connection with operating and promoting our website and products, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Third-Party Services

Our website may use third-party services to provide payment processing, shipping, analytics, advertising, security, hosting, email, customer support, or other functionality.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent practices, availability, security, or policies of third-party service providers.

Your use of a third-party service may be subject to that provider’s terms and conditions.

17. External Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement of those websites.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

You access third-party websites at your own risk.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be available;
The website will be uninterrupted or error-free;
Website content will always be complete or accurate;
Defects will always be corrected immediately; or
The website will be free from viruses or other harmful components.

We make no warranties except those that cannot legally be excluded under applicable law.

Nothing in these Terms is intended to exclude or limit any warranty, right, or remedy that cannot legally be excluded or limited.

19. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of our website or purchase of our products.

This may include, where permitted by law, losses relating to:

Business interruption
Loss of profits
Loss of data
Loss of opportunity
Indirect financial losses
Consequential damages

To the maximum extent permitted by applicable law, our total liability arising from a particular transaction will not exceed the amount you paid for the specific product or order giving rise to the claim.

This limitation does not apply where liability cannot legally be limited or excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold us harmless from claims, liabilities, damages, losses, and reasonable expenses arising from:

Your violation of these Terms;
Your misuse of the website;
Your violation of applicable law;
Your infringement of another person’s rights; or
Your unauthorized use of our website or services.

This section does not apply to the extent that the claim results from our own unlawful conduct or liability that cannot legally be excluded.

21. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Fire
Flood
Epidemics or pandemics
War
Terrorism
Government actions
Labor disputes
Transportation disruptions
Internet or telecommunications failures
Cybersecurity incidents
Shipping carrier disruptions
Payment network disruptions
Supply shortages
Other events beyond our reasonable control

During such circumstances, we may delay, modify, suspend, or cancel affected services or orders where reasonably necessary.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

23. Communications

When you place an order or provide your email address, you agree that we may send transactional communications relating to your order, account, payment, shipping, returns, refunds, and other necessary service matters.

If you separately subscribe to marketing communications, you may unsubscribe from marketing emails at any time using the unsubscribe mechanism included in the applicable communication.

Unsubscribing from marketing communications does not necessarily stop transactional or legally required communications.

24. Electronic Communications

When you communicate with us electronically, including by email or through our website, you consent to receive electronic communications from us.

You agree that electronic communications may satisfy legal requirements that communications be provided in writing, where permitted by applicable law.

25. Governing Law

These Terms will be interpreted and applied in accordance with applicable laws.

Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under the laws applicable to them.

Where applicable law provides consumers with mandatory rights or remedies, those rights and remedies remain unaffected by these Terms.

26. Dispute Resolution

We encourage customers to contact us first to attempt to resolve any dispute, concern, or complaint informally.

Before initiating formal legal proceedings, you are encouraged to contact us at:

{1000k2001k@gmail.com}

Please provide your name, order number, and a description of the issue.

We will make reasonable efforts to resolve legitimate customer concerns in good faith.

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived or restricted under applicable law.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

28. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

29. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Returns Policy, and other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchases from our online store, except where otherwise required by applicable law.

30. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If a change requires additional notice or consent under applicable law, we will provide such notice or obtain consent as required.

31. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Email: {1000k2001k@gmail.com}

Business Address:

1500 N GRANT ST STE R
DENVER CO 80203
US

32. Effective Date

These Terms of Service are effective as of September 01, 2026.